Right of rescission
The customer has the possibility to return all articles from our current assortment without reason and within 14 days (unless otherwise stated), and thus, to make use of our „tonal satisfaction garantee“, i.e. to the extent the customer is a „consumer“ in the sense defined by § 13 German Civil Code [Buergerliches Gesetzbuch/BGB]. This only holds true for sales contracts under delivery conditions or by indirect means (telecommunications) in accordance with § 312b German Civil Code [Fernabsatzvertaege]. The goods must be returned to the firm Tonehenge Amplification KG in orderly condition, without signs of wear, in original packaging and exempted from all third party claims. Punctual return is sufficient in order to satisfy legal deadlines.
Order cancelations shall be submitted to:
Tonehenge Amplification KG
Director: Irving Blacker
The Consequences of Cancelation. In case of an effective cancelation, both parties shall return the received goods, payments and all other derived benefits (e.g. interest). In case the customer is unable to return any or all of the received goods and benefits or in case he returns them in a diminished state, the customer shall compensate us for the lost value. This shall not apply to objects when the reduction of their value is caused exclusively by testing them – e.g. the way a customer in a store building may evaluate merchandise. The customer is free to avoid the obligation to compensate the contractual partner for lost value due to using the object as intended by not using the object like his/her property and by refraining from all use that may result in a value loss. To the extent possible, the customer shall return objects by parcel post. The customer shall bear the costs of returning the merchandise provided the goods have been delivered as ordered. The obligation to return received payments shall be fulfilled within 30 days. For the customer the grace period starts with the date the cancelation is sent or the object is returned; for the vendor, Tonehenge Amplification KG the grace period begins with the receipt of the cancelation or the returned goods.
Financed Business Transactions In case the vendor finances the transaction through a loan and the customer cancels the transaction, the customer is no longer legally bound by the terms of the loan agreement, provided the two agreements constitute an economic unit. This is the assumption when we act toward the customer as the vendor and the lender or in case we assist the customer in securing the loan. If at the time of the cancelation or the return of the goods we have already become the beneficiary of a granted loan, then the lender shall step into our rights and obligations toward the customer as far as they are the result of the financed agreement.
Discontinued, obsolete or closeout sale items will not be accepted for return unless they qualify under our warranty.
Items to be returned must be insured for the invoice amount and contain an original or copy of the invoice.